Q1.) Will my fresh meat arrive
in good condition?
Q2.) How much does delivery cost
and where do you deliver to?
Q3). When will my delivery
A1) Will my fresh meat arrive in good
Don't worry - when you buy fresh, quality,
local meat from Cook & Butcher, it is packed using special coolants to
ensure it arrives in perfect condition.
Once we have received your order we shall
allocate items you have chosen and cut/prepare anything necessary within
24hrs prior to despatch.
Any fresh meats shall be vacuum packed/labelled
and placed inside your insulated chill-box, ready for delivery. This shall
be placed with our specially formulated ice-packs to keep it cold.
The chill-box is sealed and labelled with our
Cook & Butcher labels to keep lid sealed and in place.
Cool packs are formulated and designed to keep
your produce at or below 5°C for at least 24hrs, we advise you to transfer
your goods into a refrigerator upon receipt.
The ice-packs are rectangular sheet made up of separate
cells, containing food safe and non-toxic liquid. You can return these
ice-packs along with your cool box the next time you have a delivery by
leaving in a chosen, safe place, by doing so you shall receive reward
points to your account (please see our “Reward Scheme” for further
A2) How much does delivery cost and where
do you deliver to?
We make a charge to cover the cost of packing
and delivery; this cost is calculated for you automatically and you will
see the full price before placing your online order.
We deliver to the following areas listed below
along with p&p charges and minimum requirements.
£3.95P&P/£30 MINIMUM ORDER
RG7 (4/5/6/8), RG14, RG18, RG19, RG20, RG26
£3.95P&P/£60 MINIMUM ORDER
RG7 (1/2/3), RG8, RG17
FOR ALL OTHER RG POSTCODES, PLEASE EMAIL YOUR
ENQUIRY SO WE CAN DISCUSS ADDITIONAL P&P CHARGES AND MINIMUM ORDERS
THAT MAY APPLY IN YOUR LOCATION.
WE REGRET WE DO NOT CURRENTLY OFFER A PERSONAL
DELIVERY SERVICE OUTSIDE THE RG POSTCODE AREA AND WOULD HAVE TO USE A
SPECIALIST COURRIER SERVICE. HOWEVER IF YOU WISH TO SHOP WITH US WE WILL DO
OUR BEST TO HELP, SO PLEASE EMAIL YOUR ENQUIRY AND WE WILL INVESTIGATE ANY
ADDITIONAL CARRIAGE CHARGES.
Orders below the minimum value necessary to
qualify for delivery can be ordered via telephone and collected at an
agreed time when convenient for you. Payment shall be taken by credit/debit
card when placing the order.
A3) When will my delivery arrive?
To ensure all products are at their peak
condition when delivered we work on a weekly delivery service.
ORDER ANY DAY BEFORE 12PM WEDNESDAY AND RECEIVE
YOUR DELIVERY ON THURSDAY. ANY
ORDERS PLACED AFTER THIS TIME SHALL BE TREATED AS IF ORDERED FOR DELIVERY
THE FOLLOWING THURSDAY.
The table below shows the earliest delivery
time we can achieve for online orders to maintain our high standards.
Goods will be
delivered to you on :
Any time before 12PM Wednesday
Thursday (the same week)
After 12PM Wednesday
Thursday (the following week)
We shall make delivery between the hours of 7am-5pm.
*Please note if this changes due to severe
weather conditions or something out of our control we shall notify you at
our earliest possible chance and aim to deliver as soon as possible.
If you have any queries regarding delivery
please contact us either by email: [email protected] or telephone